Contact Us and Ordering Information
Snug Cottage Hardware LLC
3000 Ravenswood Road
Marysville, Michigan, 48040, USA
Snug Cottage Imports, Inc
1645 Gainsborough Road
London, Ontario, N6H 5L2,Canada
Telephone: (800) 637-5427 (519) 473-2794
Fax: (519) 474-3337
e-mail info@snugcottagehardware.com
Our office hours are 8:30 am to 4:30 pm EST Monday thru Friday.
All prices listed on this web site are in US dollars. We accept payment by VISA or MasterCard.
To order please call our toll free number (800) 637-5427, fax us at (519) 474-3337
or e-mail us at info@snugcottagehardware.com
Shipping and Handling Charges in the Continental USA
Free Shipping on Ground Shipments (on orders over $50.00, oversize items not included)
Orders less than $50.00 shipping is $10.00
Orders less than $150.00 and greater than $50.00 shipping is $15.00
Orders less than $300.00 and greater than $150.00 shipping is $22.00
Orders less than $600.00 and greater than $300.00 shipping is $32.00
Orders less than $1000.00 and greater than $600.00 shipping is $43.00
Orders in excess of $1000.00 add 5% for shipping. Surcharge may apply for oversize items.
For shipping costs to destinations in Alaska, Hawaii, and Canada please call for quote.
Oversize charges way apply to some items.
Snug Cottage is a family business. We will endeavor to answer our phone during the hours published above. However, we do close for holidays from time to time. Occasionally we are unable to have a person answer the phone during normal business hours. In this event please leave a message and we will return your call as soon as possible.
Product Catalog
Our INTERACTIVE catalog and retail price list are available on this web site at
VIEW 2013 PRODUCT INTERACTIVE CATALOG WITH PRICING
(after opening interactive catalog add to favorites for quick access)
DOWNLOAD PDF VERSION OF 2013 CATALOG
CANADIAN CUSTOMERS
All prices listed on this web site are in US funds. Purchases will be billed at par in Canadian dollars (except Rolling Door Hardware). Most items ship from London, Ontario so there are no customs charges or delays.
Rolling Barn Door Hardware is not stocked in Canada. Due to the costs of shipping to our Canadian location and customs clearance costs the retail price in Canada is 20% higher than in the USA.
Canadian customers please call for the name of a dealer near to you.
GST or HST will apply depending on location.
We now accept credit cards in Canada (VISA and MasterCard).
MERCHANDISE RETURNS
All returns must be approved prior to shipment. Returns are subject to inspection and a 15% restocking charge. Refunds will not be issued for damage due to faulty packaging during return shipping.
NO RETURNS are accepted after 30 days from day of receipt.
IMPORTANT NOTICE REGARDING CREDIT CARD TRANSACTIONS.
WE DO NOT PARTICIPATE IN E COMMERCE. PLEASE CALL US BY PHONE OR FAX TO LET US KNOW
YOUR CREDIT CARD NUMBER.
**NEVER SEND US OR ANY OTHER MERCHANT YOUR CREDIT CARD INFORMATION VIA EMAIL**
FOR YOUR PROTECTION SNUG COTTAGE HARDWARE DOES NOT STORE CREDIT CARD INFORMATION
ON OUR COMPUTERS.
We accept VISA, MasterCard, or American Express in the United States but only VISA and MasterCard in Canada.
We welcome your comments and suggestions.